Senior Solutions Consultant - (1404.2)
Location: Remote with a preference for Montreal or Gatineau.
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com
About The Role:
RWS is implementing large government technology contracts and is looking for a Solutions Consultant to join the team. The position will work alongside other Solutions Consultants / business analysts. Your main tasks will include performing existing product demos, performing detailed requirements analysis, documenting processes and change requests to existing technology, performing user acceptance validation as well as end-user training. To succeed in this role you should have a solid understanding of translation processes, have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Plan, schedule, implementations and deliver training and consulting services for new client TMS implementations and existing client upgrades / migrations.
Assist clients resolving usage or process questions to ensure successful implementations / upgrades / migrations.
Perform customer consultation regarding workflow re-engineering to optimize working processes and to produce system configuration proposals.
As a product expert, drive the technical analysis of customers’ business needs and system requirements and guide the sales team in developing the sales strategy/approach for the client.
Ensure customer satisfaction through post implementation client follow-ups and consulting.
Evaluate business processes, review delta with existing product functionality, anticipate requirements, and propose solutions to bridge the gap.
Deliver detailed product demos, drive meetings and presentations to demonstrate product capabilities, identify and document new requirements.
Perform requirements analysis. Document, communicate and present the results of your analysis.
Work closely with clients, technical team, and managerial staff.
Execute internal user acceptance testing and drive external clients user acceptance testing.
Adapt to a fast-paced and changing technical environment.
Requires occasional travelling.
Computer Science Degree/Diploma or equivalent work experience or Translation/Localization degree with technical component or equivalent work experience.
Prefer experience in translation /localization systems support / implementation, software solutions consulting OR software systems business analysis.
Exceptional analytical and conceptual thinking skills.
Excellent documentation skills, in English and French. French is not required but preferred.
Ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent interpersonal and communication skills.
Excellent presentation skills.
Excellent problem solving skills
Excellent planning, organizational, and time management skills.
Advanced technical skills.
Demonstrated ability and willingness to learn new technology quickly.
Ability to work under pressure.
Competency in Microsoft applications including Word, Excel, and Outlook.
Needs to be eligible for Reliability security clearance from the Government of Canada.
Experience in using, implementing and/or supporting Translation Management Systems, ideally with MultiTrans or Studio technology but not required.
Experience with translation / localization activities but not required.
Excellent verbal and written communication skills, in French and English.
Brand new modern open concept office with breakfast and fruits available as well as great coffee.
Located a couple of minutes from Peel metro station, very practical in winter as you don’t need to go outside.
Possibility to do charity work for 5 days paid.
3 weeks’ holiday.
Fun social committee.
Gym membership and massage therapy discount.
Access to a vast library of eLearning training.
Great benefits plan (dental, medical, STD/LTD, EAP…)
Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.
Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
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